Horizon Lighthouse Solutions LLC is committed to ensuring client satisfaction and delivering exceptional interior design services. However, we recognize that situations may arise where refunds or cancellations are necessary. This Refund Policy outlines the terms and conditions governing refunds for our services and aims to provide clarity to all parties involved. By engaging with Horizon Lighthouse Solutions LLC, you acknowledge and agree to the terms of this Refund Policy.
- Scope of the Refund Policy
- Refund Eligibility
- Design Consultation Services
- If the consultation is canceled by the client before the session, a partial refund may be issued, less any administrative fees.
- No refunds are available for no-shows or cancellations made within 24 hours of the scheduled session.
- Design and Planning Services
- Preliminary Stage: If the client cancels before the design process begins, a refund of up to 80% of the service fee may be issued, less the non-refundable deposit.
- Design Development Stage: If work has begun, a refund will be issued only for work not yet completed. A detailed breakdown of completed and pending tasks will be provided.
- Final Stage: Refunds are not available once the client has approved the final design.
- Project Execution and Renovation Services
- Before Execution: A partial refund may be issued if the project is canceled before any materials are procured or work begins, less any administrative or preparatory costs.
- After Execution Begins: Refunds will not be provided for services already rendered, materials purchased, or contracts executed with third parties.
- Custom Furniture and Materials
- Non-Refundable Fees
- Initial consultation fees
- Non-refundable deposits required to secure project slots
- Administrative fees associated with project planning and coordination
- Fees paid to third-party vendors or contractors on behalf of the client
- Cancellation Process
- Acknowledgment of Cancellation
- Calculation of Refunds
- The percentage of work completed at the time of cancellation.
- Costs incurred for materials, labor, and third-party services.
- Administrative fees associated with project planning and coordination
- Fees paid to third-party vendors or contractors on behalf of the client
- Refund Timeline
- Exclusions and Limitations
- Dissatisfaction with approved designs or services that were delivered as per the agreed terms.
- Changes to the client’s preferences, requirements, or circumstances after work has commenced.
- Issues arising from third-party vendors, contractors, or suppliers engaged directly by the client.
- Delays or disruptions caused by client inaction, miscommunication, or failure to provide necessary information.
- Third-Party Vendors and Products
- Force Majeure
- Dispute Resolution
- Modifications to the Refund Policy
- Contact Information
- Email: support@horizonlighthousesolutions.com
- Phone: 1-866-611-1300
- Mailing Address: 1007 N Federal Hwy, Fort Lauderdale, FL 33304, USA
- Acknowledgment
This policy applies to all services provided by Horizon Lighthouse Solutions LLC, including but not limited to residential interior design, commercial space design, lighting consultations, furniture selection, and renovation or remodeling services. It does not cover third-party vendors, contractors, or suppliers engaged for your project unless explicitly stated in our agreements.
Refund eligibility depends on the type of service and the progress of the project at the time of the cancellation or refund request. Specific criteria for eligibility include:
For standalone consultation services, refunds may not be provided once the consultation session has been completed or design concepts have been shared.
Refunds for design and planning services, including space planning, layout optimization, and concept creation, are subject to the stage of project completion:
Refunds for services involving construction, renovation, or installation are limited due to the costs incurred for materials, labor, and coordination.
Orders for custom furniture, materials, or bespoke items are non-refundable once production begins. Clients will be provided with detailed specifications and approval forms before orders are placed to ensure satisfaction.
Certain fees are non-refundable regardless of the stage of the project, including:
Clients wishing to cancel a project or service must notify Horizon Lighthouse Solutions LLC in writing via email or mail. The cancellation request must include the client’s name, project details, and reason for cancellation.
Upon receiving a cancellation request, Horizon Lighthouse Solutions LLC will acknowledge the request within five (5) business days and provide details on the status of the refund, if applicable.
Refunds will be calculated based on the following:
Approved refunds will be processed within thirty (30) business days from the date the refund is confirmed. The timeline may vary depending on the payment method used or the involvement of third-party payment processors. Clients will be notified when the refund is initiated.
This Refund Policy does not cover the following situations:
Horizon Lighthouse Solutions LLC may recommend or engage third-party vendors or suppliers as part of the project. Refunds for products or services provided by third parties are subject to the refund and cancellation policies of the respective vendor or supplier. Clients are encouraged to review and understand these policies before proceeding with orders or agreements.
Horizon Lighthouse Solutions LLC will not be held liable for delays, disruptions, or cancellations caused by events beyond our control, including but not limited to natural disasters, pandemics, government regulations, or unforeseen supply chain interruptions. Refunds in such cases will be evaluated on a case-by-case basis and may be limited to unspent funds.
In the event of a dispute regarding refunds, Horizon Lighthouse Solutions LLC encourages clients to reach out directly to discuss and resolve the issue amicably. If a resolution cannot be reached, the matter may be escalated to mediation or arbitration as per the terms of the service agreement.
Horizon Lighthouse Solutions LLC reserves the right to update or modify this Refund Policy at any time. Clients will be notified of significant changes, and the updated policy will be posted on our website with a revised effective date. Continuing to engage with our services constitutes acceptance of the updated policy.
For questions, concerns, or refund requests, please contact Horizon Lighthouse Solutions LLC at:
By engaging with Horizon Lighthouse Solutions LLC, you acknowledge that you have read, understood, and agreed to this Refund Policy. We value your trust and aim to deliver exceptional services that exceed your expectations. Thank you for choosing Horizon Lighthouse Solutions LLC.